Secure delivery of your precious metals
At Alibaba Bullion, we understand the importance of safe and reliable delivery for your valuable gold and silver. Discover our robust delivery options and stringent security measures designed to give you complete peace of mind.
UK delivery options
For our customers within the UK, Alibaba Bullion provides fully insured and discreet delivery via trusted courier partners. You can choose between standard or express shipping, and tracking is provided at every stage, so you always know where your valuable order is. All parcels are securely packaged with no external indication of their valuable contents, and a signature is required upon delivery for added security.
International shipping worldwide
Alibaba Bullion ships to a wide range of global destinations using reliable, insured logistics providers. All international shipments are carefully packaged, tracked, and compliant with local customs regulations. To ensure transparency, customers are informed of any applicable duties or taxes before their order is dispatched, allowing for a smooth and predictable delivery experience.
Our commitment to security
The safety of your bullion is our top priority. We employ rigorous security measures from packaging to delivery to ensure your investment arrives safely and discreetly.
Secure packaging & discreet shipping
All items are packaged using tamper-evident, reinforced materials specifically designed to protect against damage and interference during transit. Our parcels are fully discreet, with no external indication of their valuable contents, ensuring your privacy. Each shipment is meticulously prepared and double-checked by our team before dispatch to guarantee accuracy and security.
Fully insured delivery
Every order from Alibaba Bullion is covered by comprehensive insurance in transit, providing full protection against loss, theft, or damage from the moment it leaves our facility until it reaches you. We work exclusively with trusted, specialist courier partners who have extensive experience in handling and transporting high-value goods securely.
Tracked & verified delivery
We provide end-to-end tracking and real-time updates for all shipments, offering full transparency and allowing you to monitor your order's progress. All deliveries require a signature upon receipt, ensuring that items are only handed to the intended recipient. For high-value orders, additional verification steps may be implemented to enhance security further.
Resolving delivery & security issues
In the unlikely event of a problem with your delivery or security, Alibaba Bullion is prepared to assist you promptly and effectively.
Immediate investigation
Any reported issue, such as a delay, loss, or damage, is prioritised and investigated immediately by our dedicated team. We liaise directly with our insured courier partners to track and verify the shipment’s status, keeping you informed every step of the way.
Full insurance protection
All shipments are fully insured, meaning that customers are financially protected against any loss, theft, or damage that may occur in transit. Where a claim is validated, we will arrange either a replacement shipment or a full refund, depending on your preference, ensuring your investment is always secure with Alibaba Bullion.